Support

We're here to help.

BlueBerry is built for practitioners. If something's not working — or something could work better — reach out. A real person reads every message.

Get in touch

support@humanitas.co.za

We aim to respond within two business days. For urgent matters affecting an active client session, please mark your email Urgent.

What we can help with

  • — Account access and sign-in issues
  • — Sync and offline-queue problems
  • — Questions about screening tools and scoring
  • — Bug reports, feedback, feature requests
  • — Privacy questions, data access & deletion requests

What we can't help with

  • — Clinical advice. BlueBerry supports practice; it does not substitute for professional judgment.
  • — Crisis support for clients. If you or someone you're with is in crisis, contact local emergency services.

Account deletion

You can request deletion of your BlueBerry account and associated data at any time. See Account deletion for the process and timeline.

Humanitas — Cape Town, South Africa. humanitas.co.za